Garnet Marketplace

Shipping troubleshooting ​

Start with the shipping rate tester: it shows the rates Garnet returns for a given cart and address, so you know whether the issue comes from Garnet or from Shopify.

My rates are not visible? ​

Shopify caches the calculated rates for several minutes. Please wait and try again later and use a different shipping address.

Alternatively, try to turn off and on again the feature Enable Garnet Marketplace shipping in Shopify.

There are unexpected rates in the cart ​

If you installed any other shipping management application, you might get shipping rates from Garnet and other apps.

To resolve the issue, you can either:

  1. uninstall the other shipping management app
  2. or remove the other shipping management carrier rate

For 2, you can go to Shopify > Settings > Shipping and delivery > Shipping > General. From there, ensure only the rate Garnet Marketplace is defined.

I have specific shipping profiles ​

In that case you will need to set Garnet as shipping rate provider in your shipping rates. Here is how you can add Garnet Marketplace carrier rates:

shipping add garnet settings

Shipping is not supported by your Shopify plan ​

Shopify require the merchant to be on a specific Shopify plan to be able to use third party shipping. Refer to this article to learn more about it.

The availability of third-party carrier-calculated shipping depends on your store's plan:

    Shopify Plus: Available and included in plan.
    Shopify Advanced: Available and included in plan.
    Shopify Grow: Available for an additional monthly fee if your store is on a monthly subscription plan, or included in an annual billing plan.
    All other plans: Not available.

Shipping cost not displayed to the vendor ​

See shipping labels.