Garnet Marketplace

Messaging ​

With the messaging extension, vendors and customers have a direct communication channel. There are two sides to it:

  • Customer messaging — how shoppers reach vendors from your storefront.
  • Vendor messaging — how vendors read, reply to, search, and resolve those conversations inside Garnet.

Customer messaging ​

There are two ways to let customers message vendors from your storefront. Pick the one that fits your theme:

  • Classic messaging setup — a dedicated messages page on your storefront, plus a Contact seller button that opens a full-page conversation view.
  • Modern messaging setup — a floating, Messenger-style widget that appears on every page and opens conversations in place, with no page reload.

Modern floating messages widget

Vendor messaging ​

Vendors handle every conversation from within Garnet: a dedicated Messages tab, search across past conversations, and the ability to mark chats as resolved. See vendor messaging for details.